Motivating today’s account manager (Part 2)
Be able to address stress and burnout.
You must know how to encourage your staff so that they will be able to speak up when they aree overwhelmed. If people are aware that they can be honest with their supervisors in cases that they have too much work more th they can really do, you will be able to help them have solutions, or even offer them some help or solutions, or to suggest time-management tips. Point out the importance of having their breaks. Take time out. Sometimes staff are tempted not to take breaks or skip lunch when they are very busy. This contributes to burn out. Show your employees that it is all right to take breaks every now and then, by doing it yourself, too.